Cancellation Policy
Cancellation Policy:
At Acu Glow, each appointment time is reserved especially for you. Our practitioners prepare your treatment room and schedule their day around your visit which is why we require at least 48 hours’ notice for rescheduling or cancellations.
- 48+ hours in advance: No charge. We’ll happily help you find a new time that works for you.
- Less than 48 hours’ notice: A fee of 50% of the treatment cost will be charged.
- Same days notice or no-shows: The full 100% of the treatment cost will be charged.
Our system automatically applies the cancellation policy for missed appointments & late cancellations. This fee compensates your practitioner for the time that was reserved exclusively for you and is not considered a penalty, but a professional courtesy for time lost.
To make things easy, we send multiple reminders (via email and text) leading up to your appointment.
Why Our Policy is in Place:
Protect our practitioners’ livelihoods: Every late cancellation directly impacts your practitioner’s livelihood. Our team relies on this profession and their booked hours to maintain consistent income.
Filling the spot: Missed appointments & last minute cancellations do not allow us to have sufficient time to fill the spot. As a small business, enforcing this policy is essential to operating sustainably.
Maintain fairness for all clients: When one client cancels last-minute or no shows, another client wanting to seek care misses the opportunity to be seen.
By honoring your booked time, you’re helping us sustain the level of care, consistency, and attention that Acu Glow is known for. Thank you for your understanding and for respecting our team’s time and professionalism. We’re truly grateful for your support and understanding.